If you are in the real estate business, even as an investor, take a moment to consider what you really do. Many come to the conclusion that they are selling real estate or real estate services such as providing property management for tenants. Many look at real estate as a way to make a living or earn a return on investment and over-look a key element to any successful business.
At Memphis Invest, we view it a little differently. We have often spoke in front of investor groups at all types of functions and some are surprised to hear us say that we are not a real estate investing company. We are a Customer Service company in the real estate investing business.
First and foremost, in front of every thing else, Memphis Invest is in the business of serving real estate investor clients with their needs. That is pretty simple and boiled down to the simplest terms.
Customer Service - The Core Competency of Memphis Invest
If you are not providing great service, your business is limited and the chances of reaching your true potential are very slim. Now I know many readers are rolling their eyes wondering how customer service ties into rentals or property management. In some cases, I’m sure there are agents reading this article convinced it has nothing to do with them. I challenge you to not be so dismissive of customer service as nothing more than a catch phrase and really good marketing tool.
Certainly don't get caught in the trap of thinking here goes another turnkey company trying to tell me how good they are at customer service. We are perfectly aware of the number of companies out there today using Customer Service as a great marketing phrase and I am sure some are excellent at providing that service. Still, there are many that are simply too inexperienced and too small as companies to be able to provide those services yet.
As reader, as an investor or even as a real estate professional, spend a few minutes reading and examine your business for missing opportunities to blow away your competition and help your “customers” rave about your service and company.