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Turnkey Real Estate Investing

6 min read

Think Memphis Invest Is A Real Estate Investing Company? Think Again

By Chris Clothier on Fri, Jun 5, 2015

If you are in the real estate business, even as an investor, take a moment to consider what you really do.  Many come to the conclusion that they are selling real estate or real estate services such as providing property management for tenants.  Many look at real estate as a way to make a living or earn a return on investment and over-look a key element to any successful business. 

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3 min read

Why Customer Service Should Be Your #1 Business Priority

By Chris Clothier on Fri, Mar 13, 2015

For many businesses, customer service can be an elusive art.  However, offering the best customer service possible should be at the top of your business priorities, even at its' most demanding, inconvenient and difficult times.  Real estate investing, especially from long-distances and with Turnkey companies can be very taxing on the mind and uncomfortable or some investors.  More than ever, real estate service companies need to be great at customer service.

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3 min read

Customer Service Is Not A "Spare Time" Attitude!

By Chris Clothier on Wed, Nov 13, 2013

Carol Henderson and Cyndy McCrary of the Memphis Invest customer service team spent two days last week at the Secret Service Summit event in Ohio learning from and working with some of the top customer service experts in the country.  IT was a great opportunity for the team to get a first hand look at how other companies and even some of the experts in the field of customer service are staying ahead of their competitors and providing great service to their clients.  We have been asked before why we put such a focus on customer service and why we are constantly telling the story of being really great at it for our clients.  I think that receiving thank you notes like this one really sum up our commitment:

 "Thank you Laurie, that is good news!  I appreciate you keeping me up to date.  I feel like I am your only client".

M. Howard

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4 min read

7 Great Customer Service Books For "Wowing" Real Estate Clients!

By Chris Clothier on Thu, Sep 12, 2013

Creating a great experience for clients does not have to be a goal that is reserved only for hotels, restaurants and car companies.  If you provide a service for customers like we do, then the Only goal for your company should be hearing your clients say 'wow'.  In our company, the service is managing a real estate investors rental housing portfolio.  That management process has many opportunities for us to really engage and amaze our clients with great service, great updates and surprise, unexpected touches.  Going above and beyond the "normal" property management duties has become our mission and we have engaged the help of a few resources along the way!

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4 min read

Memphis Real Estate Company Has A New Habit: Awards And Recognition

By Chris Clothier on Wed, Aug 21, 2013

Memphis Invest, GP was on the Inc. Magazine FastestGrowing Companies list for the second year in a row moving up to #303 in 2013 from #1320 in 2012.  This is a tremendous honor as Memphis Invest, GP joins a prestigious - and exclusive - list of companies that has included Zappos, Microsoft, Jamba Juice, Under Armour, Oracle, Clif Bar, and Otterbox, just to name a few.  This is an impressive list and is an incredible distinction for the Memphis real estate investment company.

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4 min read

Customer Service Is More Than Bottom-Line Real Estate Metrics

By Chris Clothier on Tue, Aug 13, 2013

If we were sitting around a table trying to come up with a phrase for our customer service strategy, Enhanced Customer Experience, or ECE, would have to be it.  It is the term that defines exactly what we are trying to accomplish with our in-house customer service program.  Anyone can sell houses and almost anyone can set up a property management company.  Notice I am not claiming that just anyone can do either very well! 

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5 min read

4 Circles of Real Estate Investing Excellence - Quality

By Chris Clothier on Sun, Aug 11, 2013

What does Quality mean?  I am not talking about the qualities of a company - the description that people use to describe the company.  I am talking about Quality as THE description of a companies work.  The way clients and competitors alike describe their work, their craftsmanship and their processes.  All real estate investment companies have qualities, but not all real estate investment companies have Quality.

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5 min read

4 Circles of Real Estate Investing Excellence - Customer Service

By Chris Clothier on Wed, Aug 7, 2013

When my fourth child was born I picked up a comment card at the hospital on our way out.  It had a picture of 4 circles on it and the words "Service ~ Teamwork ~ Quality ~ Integrity" printed around the circles.  The card opened up and there was their Mission Statement and a few questions and lines for comments.  I grabbed two cards.  One so I could respond with how impressed I was with the level of care they showed and the other I kept as a reminder that these were absolutely four characteristics of our company.  These were four areas that not just the owners, but every single person at Memphis Invest had committed to work to improve on every day.  I saved it for a day just like today.

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6 min read

How Saying 'NO' Grew Our Real Estate Investing Business

By Chris Clothier on Fri, Feb 15, 2013

Every so often, I like to circle back around to topics and re-illustrate a point for our readers, staff and even our clients.  I happened to be talking to another passive real estate investment company last week and they were asking me about weeding through all the calls and requests they get from potential investors.  They relayed that they were getting a hundred or more calls and emails a week from interested investors and often they were spending a lot of time on the phone with no real chance of helping the investor get started.  For a myriad of reasons, the investor was not a good fit for their company.  I pulled a line from an article I had written almost a year ago to try and help them get over their hurdle:

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2 min read

Best-Selling Author & Customer Service Expert Visits Memphis Invest

By Chris Clothier on Tue, Aug 14, 2012

Becoming A Category of One

Joe Calloway, a business consultant and best-selling author with a client list that reads like a Who's Who in business...including companies like Coca Cola, Saks Fifth Avenue, American Express, and many more, visited the corporate offices of Memphis Invest on Tuesday August 14th.  In a surprise move, his visit was kept a secret from the staff who all assumed that the visitor on this day was an interested investor sitting in on our daily and weekly meetings.  They were in for a surprise!

Joe is the author of a number of ground-breaking business books including “Becoming A Category Of One,” which received rave reviews from The New York Times, Retailing Today, Publishers Weekly, and many others ---including Memphis Invest!

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