I had to laugh this past week at some posts I read online and an email that I received where the posters and sender were talking about the importance of customer service. It reminded me of the fable where the boy continuously cries wolf when there is no danger and one day, no one believes him when he is really in danger. Companies today love - and I mean LOVE - to talk about the latest buzz words. When it comes to investment real estate in Memphis, TN., MemphisInvest.com is often the company setting those new buzz words. It is times like these that we like to sit back and watch who follows and what spins they try to put on for the public.
In late 2009, MemphisInvest.com made a decisive effort to develop and deliver outstanding customer service. Two new employees were hired and trained specifically to work with our clients in the area of customer service. A formal plan was put into place and is followed to the letter today to ensure that our clients have access to the answers they need from each department in our companies. From purchasing property to the property management of those investments, MemphisInvest.com is committed to providing the best possible experience and fantastic service or our clients.
I recorded a video with Angie and Ashley of our customer service department and asked them to explain much of what they do each day to reach out to our clients. I think you'll like it....
Let us know what you think of the video. So going back to the children's fable, companies will one day realize that simply saying you do something and creating a moniker about customer service will never be enough. One day, clients will want you to actually deliver on what you say and great service requires a lot more than being a chauffeur and tour guide!
We love the feedback and we'll talk to you soon!