What can we do to help you?
I read the question this past weekend in an article in the local addition of the Commercial Appeal and it made me smile! It's a question that Memphis Invest started asking our real estate investing clients about a year ago when we decided to change the focus of our business.
With so many businesses today, regardless of sector or business class, focused on productivity, slashing costs, reducing over-head and increasing the bottom line, Memphis invest ran in the opposite direction. And even though the article is not written about Memphis Invest, it still highlights what we have known for several years now: the client ALWAYS comes first!
By developing a new business model complete with a new way of approaching every prospect, we feel we've actually elevated Memphis invest beyond comparison to other similar companies in Memphis. In fact, we may have even helped to start a whole new class of companies which includes an elite group of Memphis real estate investment companies that no longer consider themselves property wholesalers. There are 2-3 companies in town that, by sheer volume and force of will, have pushed each other to really excel.
At Memphis invest, we know we have absolutely excelled this past year as we have kept a close eye on the best business practices used by other companies around the country and tried to incorporate those practices that fit into our own business. This has led to several changes including a stand alone customer service department, monthly newsletter, follow up surveys and a new sales process focused on matching investors goals and not simply selling a property.
These changes, along with all of the positive accolades and press that Memphis real estate investment companies are currently receiving, has led a huge surge in investors looking to Memphis for their real estate investing needs. Speaking of the story....
I'm glad we're not the only ones who get it! Customer service is THE key.