Residents are the bread and butter of real estate investment. Because they are the source of our cash flow, it’s critical that we place value in tenant retention. In a market where tenants are abundant, it may be tempting to think that your tenants are dispensable and replaceable: but don’t be fooled.

Memphis Invest has built its' reputation among real estate investors with incredible customer service.  But that customer service reaches far beyond just the investor.  Over the years, we have learned and developed our own way of treating tenants and built an equally good reputation within the rental and property management communities.

Premier Property Management of Memphis and PPMG of Texas are each routinely out-performing local data with shorter vacancy periods, longer occupancy periods, higher rental rates and fewer delinquencies and eventual evictions.  Our tenants have become a cornerstone of our companies' success.  Treating them firmly yet fairly has become the mantra of our team.

But a good tenant is worth keeping, and turnover of any kind is costly!

New investors are usually concerned with keeping costs down. They want to see their profit margins go up and really...who can blame them? They got into real estate investment with hopes of making some money on the side, and the best strategy seems like it’s to spring for cheaper properties and keep costs low. Maybe they even decide they can landlord it themselves.

After all, do they even really need a property manager? What’s so hard about it?

And then, a few months in, they realize they’re losing their mind trying to do it all, nothing’s going like they wanted it to, and they aren’t even seeing the profits they want (or need), and it sure as heck isn’t passive income. What happened?

For starters, there’s an old adage that seems to always hold true for real estate, even if investors don’t always see it at first.

Let's talk about a topic that most real estate investors really hate to talk about, think about and sure don't want spend too much time reading about.  Rental property management!

This topic is about as polarizing as politics for real estate investors because so many have specific thoughts and beliefs.  And to be sure, property management is a tough business. Unfortunately, there is a ton of mis-information, innuendo and just plain false stories about the property management business.  

For investors who have taken on landlord responsibilities, you know just how demanding it can be. But most real estate investors never deal with the nitty gritty details of property management, even if they understand what goes into it. 

Unfortunately, that theoretical understanding of the gargantuan task of property management means that too many investors are willing to overlook quality to save on costs.

We understand—really. After all, you’re in this business to make money, and if you’re spending a ton on property management, it means fewer dollars in your retirement accounts when rent is due. Right?

Not so fast.

While no season is guaranteed to be free of pests, we sure seem to notice them more in warmer months. All manners of creepy-crawlies show up to the horror of many.  When they show up at rental properties...they can cause financial horrors too.

Between bugs and warm-blooded pests (namely mice), unwanted intruders in a home can not only cause damage to your investment properties, but cause great discontent in the hearts and minds and their residents.

Handling pest control on your investment properties is important. Neglecting to do so is bad for your reputation and your properties — after all, no one wants to share their space with unwanted vermin.

Real estate investors and property managers are all familiar with the frustration of tenants who never seem to pay their rent on time, which can throw your positive cash flow out-of-whack. Even when tenants pay the rent in full over the course of a month (making payments each week), the use of technology like mobile and online payments can add a sense of security for an owner.  Knowing that it is easy for your tenants to pay can reduce the stress of having to stay on top of those payments through the month.

With modern technology, it just doesn’t make sense for owners not to take advantage of the growing online and mobile payment avenue.

No one likes to do it and no one likes to pay for it. As real estate investors, staying on top of property maintenance is a key way to keep your tenants content and build a reputation as an investor who cares for their business. Even when you have property management handling the nitty-gritty details and hands-on aspects of property maintenance, that doesn’t mean investors can ignore maintenance and simply rely on that management company.

Smart real estate investors stay in front of property maintenance by accepting it as a capital expenditure (capex) that is going to always be there.  Maintenance is what prevents major issues and when issues arise, whether you landlord yourself or use a management company, time and action are vitally important.  The longer we wait as real estate investors to address maintenance issues, the bigger the problems become and the bigger bite they take out of our check books.

This is the first of a few articles I am writing dealing with the topic of tenants.  It is my hope that I can help investors get a better understanding of exactly who the tenant is that is renting their properties.  I figured the easiest place to start was defining exactly what tenants are looking for today.

At the same time, many of the investors that work with Memphis Invest and Premier Property Management are reviewing statements from 2014 and deciding what to add for 2015.  With three cities and varying price points available for portfolios, there is a lot to choose from, but more importantly...there is a lot for renters to choose from.  Here are the top factors for tenants that you need to consider.

In real estate investment, there are always things we can do better. As owners, our property managers are one of our greatest assets. They ensure that your real estate investments run smoothly in the day-to-day nitty gritty.

Updated September 2022

No one person can be more instrumental in the success — or failure — of your real estate investments than your property manager. They act as organizer, middleman and voice for your investment property. A good property manager not only keep real estate investors from having to deal with the daily grind of many landlord responsibilities, but they are key in finding and keeping good tenants.

There is a phrase that is often used when talking success for real estate investors.  It goes:  A bad property manager can destroy a great investment every time.

Sometimes it feels like a futile struggle to get tenants to pay on time. Your property manager can send reminder after reminder in every way they can think of, from the spoken word, written note, email, text, tweet to smoke signals and semaphore...sometimes nothing seems to work!

When the rent payments come in late, it can be a real inconvenience to real estate investors — particularly those who own single-family properties.  At the same time, high turnover rates can be a killer for a real estate investor.  Both of these issues can easily be overcome with a few simple steps and "re-evaluation" of the owner/landlord/management/tenant relationship.