Carol Henderson and Cyndy McCrary of the Memphis Invest customer service team spent two days last week at the Secret Service Summit event in Ohio learning from and working with some of the top customer service experts in the country. IT was a great opportunity for the team to get a first hand look at how other companies and even some of the experts in the field of customer service are staying ahead of their competitors and providing great service to their clients. We have been asked before why we put such a focus on customer service and why we are constantly telling the story of being really great at it for our clients. I think that receiving thank you notes like this one really sum up our commitment:
"Thank you Laurie, that is good news! I appreciate you keeping me up to date. I feel like I am your only client".